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International Hospitality Awards

The best hotels in Europe at International Hospitality Awards

30.06.2021, News

After a very difficult year for hotels, on June 19, 2021, the X International Hospitality Awards, organized by Hoteliero, the headliner of the brightest events in the hospitality industry, took place at the Parkovy Exhibition and Convention Center in Kiev.

The award ceremony was attended by over 250 guests, including representatives of the hotel industry in Greece, Czech Republic, Italy, Romania, Hungary, Turkey, Bulgaria, Lithuania.

The International Hospitality Awards has identified the best hotels in 2020 in 25 nominations covering almost all areas of the modern hospitality market.

Winners of Hospitality Award

This year, hotels from 35 European countries took part in the competition. A total of 432 hotels were nominated, of which 143 made it to the finals, and 25 hotels became winners.

Winners of the International Hospitality Awards 2020:

  • BEST WELLNESS HOTEL – Anax Resort Mykonos, Greece
  • BEST APART HOTEL – Apartments Just Lviv, Ukraine
  • BEST BAR IN A HOTEL – Hotel River Side Tbilisi, Georgia
  • BEST BOUTIQUE HOTEL – Citadell Inn Hotel & Resort, Ukraine
  • BEST BUSINESS HOTEL *** – Nadiya Hotel, Ukraine
  • BEST BUSINESS HOTEL **** – OVIS Hotel, Ukraine
  • BEST BUSINESS HOTEL ***** – Hyatt Regency Kyiv, Ukraine
  • BEST COUNTRY HOTEL – PALOS Resort, Hungary
  • BEST DESIGN HOTEL – Hotel Pacai, Lithuania
  • BEST ECO HOTEL – Charlton Estate, Ukraine
  • BEST FAMILY HOTEL – Forte Village, Italy
  • BEST GOLF HOTEL – Theodora Golf Club, Romania
  • BEST HOSTEL – Globe Runner Hotel and Hostel, Ukraine
  • BEST INNOVATIVE HOTEL – Ibis Styles Lviv Center, Ukraine
  • BEST LUXURY HOTEL – InterContinental Kyiv, Ukraine
  • BEST MEDICAL HOTEL – Savoy Westend Hotel, Czech Republic
  • BEST MICE HOTEL – Premier Palace Hotel Kyiv, Ukraine
  • BEST RESORT HOTEL – Kempinski Hotel Grand Area Bansko, Bulgaria
  • BEST RESTAURANT IN A HOTEL – Riverside Hotel, Ukraine
  • BEST SKI HOTEL – AmstelSki, Ukraine
  • BEST SMALL CITY HOTEL – Palace Art Hotel Pezinok, Slovakia
  • BEST WEDDING & HONEYMOON VENUE – SunRay Hotel & Restaurant, Ukraine
  • OPENING OF THE YEAR – Brik Hotel, Ukraine

Secrets of Behind the Scenes

We wondered how difficult it was to choose the best out of so many nominees and how objectively it could be done? The head of this ambitious project Yulia Kotenko told D+ about how the best was chosen.


Hospitality Awards is an award in the hospitality industry that was established by Hoteliero in 2011 and was initially awarded only to Ukrainian hotels. However, after the 5th Awards Edition, its borders were expanded, and the project entered the international level – almost all European countries were involved. And this year, participants from other continents even asked for a possibility to participate!

Hospitality Awards 2020

To be nominated for the award, any hotel can apply absolutely free of charge by filling out the appropriate form on the website. The number of nominees is not limited. If the hotel meets the criteria for the nomination, the participant opens an account where he places documents, photos, videos based on the draft presentation provided. After that, the room for applicants is closed, and the jury begins to work with the information.

International Hospitality Awards 2020

The jury consists of 19 members, including recognized international experts in the field of hospitality. This year, only two members of the expert council were from Ukraine. Hotels are evenly distributed among the experts by nominations, and for two months they study hotels according to the data posted in the accounts of nominees, can contact them to clarify information, and then give ratings. After that, the account is closed, and nothing can be changed!

International Hospitality Awards 2020

Then they add ratings from Booking.com and TrustYou. The result, which the hotel received, consists of three ratings: 25% by Booking.com, 25% by TrustYou, 50% by the expert jury. The international auditing company Grand Thornton Ukraine is responsible for the transparency of the assessment and calculation of results. Thus, the organizers guarantee an honest and objective result.

International Hospitality Awards 2020

Hotels that have scored more than 10 points reach the final – they all come to the awards ceremony, and only here they will find out who will receive the awards!

Congratulations to the winners of the International Hospitality Awards 2020!

And Hoteliero is already accepting applications from new nominees!